Get help with your Vue.
Vue Lite
Vue Pro
Frames & Lenses
Orders & Shipping
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Getting Started
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Vue Lite Features
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Troubleshooting
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Pairing Troubleshooting
- Can't pair in the app
- Bluetooth disconnecting
- "Cannot pair due to incorrect PIN" error
- Can't pair to Vue Audio
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Vue Pro Features
- How well does bone conduction work?
- Mobile app, OS, and phone information
- How long will the battery last?
- Are they water proof?
- Can others hear what I'm hearing?
- How well does bone conduction work?
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Getting Started
- Pairing Tutorial Video
- Where are the apps?
- Charging your glasses
- Double-tap practice
- Navigating the Vue app
- App Setup (iOS)
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Charging Issues
- Glasses don't fit into the charging case
- Charging case isn't being charged
- Case doesn't charge glasses
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Touch Control
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Audio
- There is no sound on one side
- The audio doesn't sound right
- Audio volume suddenly became quiet / low
- Changing volume in app not working
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App
- Notifications LED doesn't blink
- Why are location permissions needed on Android?
- Can't get past the profile setup page
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Frames
- Can I try the frames before I buy them/virtual try on?
- What are the sizes of the frames and lenses?
- How do I adjust the frames?
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Lenses
- Can you make my prescription?
- Do your photochromic lenses also filter blue light?
- Swapping Lenses/Optician's Guide
- Blue light filter lenses seem to be clear
- Can I order multiple/spare/replacement lenses?
- Can I get lenses fitted elsewhere?
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Ordering
- Can my insurance cover this?
- Using FSA/HSA cards to purchase
- How do I provide my prescription?
- Accepted payment methods
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Shipping
- Do you ship internationally?
- When will you ship?
- Shipping fees, duties, and imports
- Kickstarter/BackerKit shipments
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Warranty & Returns
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